AI and Your Care on Hia
Draft for review. This is not yet legal advice.
Why you are reading this
Your practitioner uses Hia to run their practice. Hia includes an AI assistant that can help with paperwork, so your practitioner can spend more of your time together focused on you. This page explains, in plain language, what that means for you.
What the Hia AI assistant does
With your permission, Hia can listen to a session, or to a short summary your practitioner dictates afterwards, and write a first draft of their session notes. It can also help your practitioner:
- Prepare for your next session by reminding them of themes and things you wanted to come back to.
- Draft treatment plans, letters and forms.
- Create worksheets or reflection questions for you between sessions.
Hia does not make decisions about your care, diagnose you or talk to you as a therapist. It is a tool that helps with writing and organizing.
Your consent comes first
Your practitioner should ask for your consent before a session is recorded or processed by the AI assistant. You can say no. Your care will not be affected.
- You can opt out at any time, for one session or for all of them. Just tell your practitioner.
- You can change your mind. If you said yes before, you can say no now, and the reverse.
- Your practitioner can work without it. They can write notes the usual way or dictate a summary instead of recording the session.
What happens to recordings
- Recordings are used only to produce your practitioner's notes and related documents.
- Audio recordings are deleted once the note is generated, unless your practitioner chooses to keep them, for example for their own review. If you want to know whether a recording is kept, ask your practitioner.
- The written note becomes part of your health record, like any other note your practitioner writes, and is kept according to the record-keeping rules that apply to them.
A human practitioner always reviews
Everything the AI assistant drafts is a suggestion. Your practitioner reads it, corrects it and approves it before it becomes part of your record. Your practitioner, not the software, is responsible for your care and for what is in your record.
Our privacy promise
Your information belongs in your care, not in anyone's marketing or AI training set. That is why:
- We never sell your information.
- We never use your sessions, recordings or notes to train AI models, and the AI providers we work with are not allowed to either.
- Your information is protected with encryption, strict access controls and audit logs. Hia is built for India's DPDP Act, the GDPR, HIPAA and PIPEDA.
- Your practitioner controls your record. Hia stores it on their behalf and only uses it to provide the service to them.
If you found your practitioner through another app
Some wellness apps, employers and insurers book practitioners through the Hia Network. If that is how you met your practitioner, the app or company that booked the session receives only what it needs to arrange and pay for it, such as the date and time. Your session notes and recordings are not shared with them unless you and your practitioner agree, or the law requires it.
Your rights
You have the right to see your health record, ask for corrections and ask questions about how your information is used. Because your practitioner controls your record, these requests usually go to them first. We will help them respond.
Questions
Start with your practitioner. They can explain how they use Hia in your care and what choices you have. You can also reach us at privacy@gethia.com, and read our Privacy Policy for full details.