Terms of Service
Draft for review. This is not yet legal advice.
About these terms
These Terms of Service ("Terms") are an agreement between you and Hia AI ("Hia", "we", "us") and govern your use of Hia, our website at gethia.com, the Hia AI assistant, the Hia Network and our APIs (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use Hia on behalf of a practice or company, you confirm you can bind it to these Terms.
Our Privacy Policy explains how we handle personal information. Where we process client data for you, our data processing agreement also applies, along with a business associate agreement (BAA) for practitioners in the United States.
Accounts
- You must give accurate information and keep it up to date.
- You are responsible for your login details and for everything done under your account, including by team members you invite.
- Turn on multi-factor authentication and tell us right away at privacy@gethia.com if you suspect unauthorized access.
- You must be at least 18 and legally able to enter into a contract.
Practitioner responsibilities
Hia is a tool for practitioners. Hia does not provide clinical care, diagnosis or treatment, and is not a substitute for professional judgement. If you use Hia as a practitioner, you agree that:
- You hold, and will keep, any licence, registration or credential your work requires, and you work within your scope of practice.
- You alone are responsible for clinical decisions, client care, documentation and billing accuracy.
- You will get any consent your clients need, including consent to record sessions or use AI tools, and follow the privacy and record-keeping laws that apply to you.
- You will have your own process for emergencies and crises. Hia is not an emergency service.
AI output must be reviewed
The Hia AI assistant drafts notes, treatment plans, letters, codes, worksheets and other content. AI can make mistakes, miss context or produce inaccurate information. You must review, edit and approve every AI output before you rely on it, sign it, share it or submit it. You are responsible for the final content, including any billing codes submitted on a claim.
The Hia Network
The Hia Network lets brand partners book verified practitioners on demand.
- Opting in. Joining is optional. Practitioners who opt in agree to verification, including licence and credential checks and, where applicable, a background check.
- Rates and availability. Practitioners set their own rates and availability, and may accept or decline bookings.
- Payments. Brands pay for bookings through Hia. We collect payment from the brand and pay out the practitioner's earnings, minus any agreed Hia fee, on the payout schedule shown in your account. We may hold payouts during a dispute, chargeback or suspected fraud.
- Relationship. Practitioners provide services to brands as independent contractors. Hia is not the employer of any practitioner and does not direct or supervise clinical work. Neither Hia nor the practitioner is an agent or employee of the brand unless they agree otherwise in writing.
- Brand responsibilities. Brands are responsible for their own products, client relationships and any additional terms they agree with practitioners, and must use practitioner and client information only to deliver the booked service.
API and MCP acceptable use
If you access Hia through our API, MCP server, webhooks or embeddable widgets, you also agree to:
- Keep API keys secret and use them only for your own approved integration.
- Respect rate limits and documentation, and not overload, probe or disrupt the Service.
- Request and store only the data you need, protect it with appropriate safeguards and delete it when no longer needed.
- Not use the Service or its data to build a competing product, train AI models, or resell access without our written permission.
- Make sure any AI agent or automated system you connect keeps a human practitioner in the loop for clinical decisions.
- Follow all laws that apply, including health privacy and consumer protection laws.
We may suspend API access that threatens the security or stability of the Service.
Acceptable use for everyone
You may not use Hia to break the law, infringe others' rights, send spam, upload malware, access accounts or data without permission, or reverse engineer the Service except where the law allows.
Payments and fees
Subscription fees, Hia Network fees and other charges are described at [pricing] or in your order. Unless stated otherwise, fees are billed in advance, are non-refundable and do not include taxes. If a payment fails, we may limit access after notice. We will give at least 30 days' notice before changing prices for an existing plan.
Intellectual property
We own the Service, including the software, design, brand and documentation. We give you a limited, non-transferable right to use it under these Terms.
You own your content, including client records and notes. You give us permission to host, process and display it only to provide the Service to you. We do not use your content or your clients' information to train AI models. If you send us feedback, we may use it without obligation to you.
Termination
You can cancel at any time in your account settings. We may suspend or end your access if you materially breach these Terms, fail to pay, or create a legal or security risk, and we will give notice where reasonable. After termination, you will have [export period] to export your data, after which we will delete it as described in our Privacy Policy, unless the law requires us to keep it.
Disclaimers
The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that the Service or AI output will be error-free, uninterrupted or clinically accurate, or that the Hia Network will generate any particular amount of work.
Limitation of liability
To the fullest extent the law allows, Hia will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. These limits do not apply where the law does not allow them.
Indemnity
You agree to defend and hold Hia harmless from claims arising from your clinical services, your content, your use of the Service in breach of these Terms, or your violation of law.
Changes to these terms
We may update these Terms from time to time. We will post the new version with a new date and give account holders reasonable notice of material changes. Continuing to use Hia after changes take effect means you accept them.
Governing law
These Terms are governed by the laws of [jurisdiction], without regard to conflict-of-law rules. Disputes will be resolved in the courts of [jurisdiction], unless the law where you live gives you a right to bring them elsewhere.
Contact
Questions about these Terms? Email legal@gethia.com or write to Hia AI, [Company address].